Some historians say that outsourcing found its place during the industrial revolution in the 18th century. Outsourcing in the service industry started to find its feet in the 80’s and 90’s. Corporations both big and small have since significantly benefitted by outsourcing their non-core activities and the trend to outsource still continues.
The legal industry also jumped on to the outsourcing band wagon by outsourcing processes such as Legal transcription, Legal research etc. Time may have come now for Immigration law firms to also follow suit and outsource their non-core and to some extent core activities for several reasons, including but not limited to:
Leveraging Specialization of these companies: In the era of start up’s, we see several companies that specialize in providing select services such as IT Services, social media and Marketing, Managing technology, Finance including billing, LPO services etc. Outsourcing activities to companies with such specializations can help law firms benefit from their experience and expertise in managing these operations.
Increasing productivity and efficiency: Outsourcing mundane and routine tasks such as document and data sourcing, retention and management, customer support, reporting, Marketing, Social Media presence etc, allowing the team to focus on core activities thereby increasing their productivity, customers satisfaction and growing the practice.
Improved technology: Outsourcing firms typically invest heavily on technology and make the same available to their customers. Leveraging their advanced and hyper-automated technology and other IT resources can enhance the efficiency and effectiveness of immigration case management.
Flexibility and scalability: Outsourcing companies factor into their business model the fact that businesses will see periods of fluctuating demand. Their business model takes this into account and they are able to far more efficiently and quickly deploy / redeploy resources to adjust to the current demand, and ensure that Law firm staff does not feel stressed or burnt out.
Cost benefit: Outsourcing firms have presence across the globe and can provide round the clock services from a combination of high and low-cost countries. Outsourcing also provides access to specialized services without needing to hire full-time employees, and help to reduce your costs.
While outsourcing has its own challenges, these challenges can be overcome by working closely with your outsourcing partner. Be an innovator and evaluate this as an option and rewrite the future of your law firm.